Related Links
Service Management Organization (SMO)
Recruitment continues for jobs in GTA’s Service Management Organization
GTA is continuing to recruit for the following positions in the SMO. To view job announcements and apply online, visit the state’s Careers website at www.careers.ga.gov. Applications will only be accepted online, and positions will remain open until they are filled.
- Budget/Demand Management Analyst
- Communication and Feedback Analyst
- Finance Director
- Financial Analyst
SMO leadership team
GTA’s Service Management Organization was established to oversee the providers of technology services to state agencies. Its leadership team reports directly to Derek Reynolds, GTA Chief Operating Officer.
Mark Warr, Vendor Management Officer – Vendor Management is accountable for vendor performance and service level management.
Rory McClure, Products and Services Officer – Mr. McClure led development of the GAIT 2010 Request for Proposal for Managed Network Services. Products and Services is accountable for managing and rationalizing the services portfolio with the needs of GTA, our customers and the partners serving them.
Dean Johnson, Service Delivery Officer – Mr. Johnson led development of the GAIT 2010 Request for Proposal for IT Infrastructure Services. Service Delivery is accountable for ensuring that service levels for outsourced services are maintained and continually improved and problems with the day-to-day delivery of services are minimized.
Naomi Richardson, Retained Services Officer – Ms. Richardson is also GTAs Deputy Chief Operating Officer. Retained Services is accountable for managing services retained by GTA.
Kriste Elia, Transition Director – Ms. Elia is responsible for ensuring a smooth transfer of services from GTA to the service providers. She also served as Program Director for GAIT 2010.
Learn more about GTA’s Service Management Organization
Video - SMO Information Session for State Agencies on June 25, 2008
Slides – SMO Information Session for State Agencies on June 25, 2008
Video - GTA's Service Management Organization
Mark Warr, who's in charge of building our SMO, explains the basics in a new video. Requires Windows Media Player.
Slides – GTA’s Service Management Organization
Download the slides that go along with Mark Warr’s video about the basics of our SMO.